What do the different icons mean?
- Green check mark – all sensors and metrics are normal/OK.
- Orange warning sign – one or more sensor metrics are in a Warning state.
- Red alarm shield – one or more metrics are in an Alarm state.
- Gray wrench – one or more sensors are in a Fault state. Fault states have various causes, such as tampering, testing, and low battery.
- Black WiFi with X – one or more metrics has not reported to the Gateway yet. Typically only appears immediately after installing a sensor before the sensor first transmits data to the Gateway.
The people icons indicate that a motion sensor is set up in that room. The color of the icon indicates how long it has been since motion was last detected.
- Green – Motion in the last 5 minutes
- Orange – Motion in the last 30 minutes
- Dark Gray – More than 30 minutes since motion last detected
What are the different notification statuses?
- Alarm – Indicates that the sensor is in alarm mode and producing an audible alarm, such as a smoke alarm.
- Warning – Indicates that the sensor has detected potentially risky conditions, such as excessively low or high temperature.
- Tamper – Indicates that the sensor is removed from the base.
Can I use OnePrevent to call an Emergency Contact?
How do I deal with a Tamper notification?
My smoke/heat sensor is beeping about once a minute and flashing a yellow light. What does this mean?
How do I replace the batteries in my smoke/heat sensor?
- Remove the sensor from the mounting plate. This will change the sensor’s status to Tamper.
- Remove the old batteries and replace them with new batteries.
- Reattach the sensor to the mounting plate. This will clear the sensor’s Tamper status.
- Press the Test button on the sensor to ensure that the sensor works as expected.
- Recycle the old batteries at a battery recycling drop-off site or return them to oneEvent Technologies.
What do the OnePrevent Gateway lights indicate?
- Top LED – Power. Electrical connection, type of power source (AC or battery), and tamper notification.
- 2nd LED – Network Connection. Gateway connection to cellular network.
- 3rd LED – Server Connection. Gateway connection to onePrevent servers/cloud.
- 4th LED – Sensor Activity. Indicates when gateway is receiving sensor data.
- Button – Dealer/Installer use only
What about installation, additional equipment or repairs?
Your OnePrevent System will be installed by a OneEvent technician or a qualified contractor or dealer. The installation fee is included within the cost of the system. Please reach out to OneEvent if you move, need additional sensors or require repairs; we will either make the service call directly or coordinate the work through one of our qualified partners. If the services are not covered by the warranty, we will provide a quote in advance for any costs that may be incurred.